–  Mortar appears cracked or deteriorated

Cracked, missing, or deteriorated mortar can affect the condition of chimney masonry joints. A service request can help determine whether the concern appears localized or whether a broader restoration or rebuilding discussion is appropriate.

Do not remove loose materials or attempt to repair elevated masonry yourself.

Bricks or chimney materials look damaged

Loose, cracked, displaced, or visibly damaged materials should be treated as a reason to request professional guidance. Describe what you see from a safe location and avoid approaching unstable areas.

–  The chimney has a recurring leak

A recurring leak may require a broader look at the chimney, flashing, roof intersection, masonry, and nearby exterior materials. Include the history of the issue instead of describing only the most recent occurrence.

The problem appeared after severe weather

Wind, heavy rain, snow, and other weather conditions can make an existing exterior concern more visible. Explain what changed, when it happened, and whether water entered the property.

n includes the relevant exterior connection.

You are planning an exterior improvement

If you are replacing siding, improving drainage, planning masonry work, or addressing several exterior systems at once, include the chimney as part of the broader project description.

– The problem appeared after severe weather

Wind, heavy rain, snow, and other weather conditions can make an existing exterior concern more visible. Explain what changed, when it happened, and whether water entered the property.

Use the Emergency Roofing page when the chimney concern is part of an active roof leak or urgent storm-related problem.